Harness the
Behavioural Science & AI combining to provide Actionable Insights
Take an informed view of your customers and learn how your customers view you
Science
Behavioural Science at its core is about better understanding human interactions. CAI focuses on voice interactions and the markers that offer consistent insight.
Artificial Intelligence
AI uses determined outcomes across a range of use cases to uncover correlations across different behavioural markers and predict future outcomes based on your past experiences.
Insights
Human speech contains linguistic markers that do not typically manifest when typing something out instead – it is of paramount importance to understand them.
Solutions
Anti-Fraud
CAI protects todays call centre by identifying fraudulent behaviour at the first point of contact.
Understanding the veracity of each and every interaction delivers trust as a measure.
With trust comes enhanced efficiency for customer and organisation alike.
Quality Assurance
CAI understands those agent actions that lead to poor outcomes, intervening to secure early resolution.
Customer Experience
CAI understands your customers and supports the contact centre in making the right decisions in support of those customers every time.
Interpreting customer behaviour to surface vulnerability, satisfaction, dissatisfaction or uncertainty goes beyond mere sentiment.
Our Partners
