What personal information do we collect?
When ordering services from Conversational AI Group, registering on our website or signing up for a newsletter you may be asked to enter your name, phone number or other details to help you with your experience.
Data transferred to Conversational AI Group or data Conversational AI Group is given access to may contain your PII or PII of others.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, open a Support Ticket or enter information on our site. We collect information you transfer to us for processing, under the terms you agree within the processing contract, retaining it for the period defined in the processing contract, or otherwise for such time as is reasonable.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or use our website, in the following ways:
- To quickly process your requests
- To communicate with you on the status of projects
- For invoicing or billing purposes
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
We will notify the users via in-site notification
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com or follow the instructions at the bottom of the email and we will promptly remove you from ALL correspondence.
Do we use ‘cookies’ on cai.group and our other websites?
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
You can find out more about how to control cookies at the About Cookies website.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
California Online Privacy Protection Act
In accordance with its obligations under the Payment Card Industry Data Security Standard (“PCI DSS”), we acknowledge our responsibility for securing cardholder data, and we represent, warrant and covenant that we comply with PCI DSS, all rules and regulations established by the payment card brands and amended from time to time, and all other security protocols, advisories, standards, and guidelines required by the payment card brands (collectively, the “PCI Security Standards”). We will store and use any data captured or collected in strict accordance with the PCI Security Standards and applicable federal, state, and local law and regulations, including, subject to the licenses and restrictions hereunder, the use of tokens, encryption, aggregation, and anonymization.
Under GPDR you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, James Laird at firstname.lastname@example.org
Conversational AI Group
St Clare House
+44 20 3802 6535